If you are in crisis or need immediate support
The Mind Project does not provide crisis intervention. If you or someone you know is in immediate danger, please contact emergency services. For mental health crisis support in Kenya, contact Befrienders Kenya: +254 722 178 177 (Monday to Friday, 9am to 5pm). See our full support resources page for services across Africa.
Share a story Contribute Pitch an essay, interview, or lived experience piece. · Ask a psychologist Dear Psychologist A Q&A column answered by a qualified psychologist. · You are here Contact General enquiries, partnerships, or a message to the team. · About the site Feedback Corrections, suggestions, or broken links.
Write to us. Share what you are going through, or ask us anything about mental health.
Dear Mind Project Write to us. Share what you are going through, or ask us anything about mental health. This is not a crisis line. But our editorial team reads every message and responds personally. For a published Q&A answer from a psychologist, use Dear Psychologist instead. To pitch a story, visit Contribute. Sharing something personal? Some exchanges are published, always with your permission, to help others carrying the same thing. Select "Sharing a personal story" below. Just have a question? About a condition, medication, therapy, or anything you've read on the site, we're happy to help. Select "Question about mental health resources" below. In crisis? Find support resources →
Share your story
Get in touch Share your story Contribute Pitch an essay or lived experience piece Opens the contributor page with guidelines and how to submit. Partnerships Organisations info@themindproject.africa Clinical collaboration and institutional work. Community Readers & members hello@themindproject.africa General messages welcome. Reply within 1-2 business days. Phone Call or WhatsApp +254 711 444 498 Monday to Friday, 9am to 5pm.
Send us your feedback
Your feedback helps us make this a clearer, kinder, and more useful resource. Share a comment, suggest something we could add, or let us know if you spot a mistake or a broken link. Only the message is required. Sharing your email is optional, and only needed if you would like a reply.
Complaints
► We take complaints seriously
Every complaint is acknowledged within 5 working days and investigated fairly. If you are not satisfied with our response, you have the right to escalate to an independent regulator.
1. What You Can Complain About
- Clinical accuracy — content you believe is medically inaccurate or unsafe
- Dignity and stigma — content you believe is stigmatising, discriminatory, or dehumanising
- Safe messaging — content you believe breaches WHO or Samaritans guidelines
- Privacy — content published without proper consent, or mishandling of your data
- Community conduct — concerns about community moderation or member behaviour
- Trauma-informed consent — concerns about how a contributor’s story was handled
⚠ For data rights requests
For data access, correction, or erasure requests, please contact dpo@themindproject.africa directly.
2. How to Submit
| complaints@themindproject.africa | |
| Include | Your contact details; the content URL or title; your complaint; the outcome you seek |
3. Process and Timelines
| Stage | Timeline |
|---|---|
| Acknowledgement | Within 5 working days |
| Investigation & response | Within 30 working days |
| Clinical/safety complaints | Escalated urgently; addressed ahead of timeline |
| Internal review (if unsatisfied) | Within 10 working days of request |
► Confidentiality
All complaints and complainant identities are confidential and are never used in marketing or referenced publicly in any identifying way.
4. Escalation — Independent Regulators
| Nature | Regulator | Contact |
|---|---|---|
| Editorial content, media ethics | Media Council of Kenya | mediacouncil.or.ke |
| Data protection, privacy | Kenya ODPC | odpc.go.ke | +254 20 4920000 |
| Clinical professional conduct | Kenya Counsellors & Psychologists Board | cpb.go.ke |
| Child welfare | Directorate of Children Services | Childline: 116 |
5. Learning from Complaints
All complaints are reviewed quarterly for systemic patterns. Where complaints reveal a systemic issue, we update our processes and report material changes in our annual editorial transparency report.
Our office
The Mind Project, Nairobi
Block C, House No. C3
825 Menelik Road, Kilimani
Nairobi, Kenya
P.O. Box 2079 – 00606, Nairobi
Direct contacts
Reach us by purpose
, Stories & pitches
, Partnerships
, Community
, Phone / WhatsApp